Last updated: this document is a working draft prepared for launch and has not yet been reviewed by an attorney. Do not treat it as final legal advice — have counsel review it before relying on it in a dispute.
1. What Conexus Thrive is
Conexus Thrive is a health & wellness coaching platform. It connects you with human coaches, medical providers, and staff ("Providers"), offers an AI-assisted fitness coach and nutrition guidance (reviewed by a board-certified nutritionist before being acted on), tracks your activity and progress, and offers a marketplace for coaching sessions and wellness products ("Fuel Lab").
2. Not a substitute for medical care
Conexus Thrive, its AI fitness coach, and its AI-assisted nutrition guidance do not diagnose, treat, cure, or prevent any disease, and are not a substitute for professional medical advice, diagnosis, or treatment. AI-generated nutrition guidance is reviewed by a licensed, board-certified nutritionist before it is provided to you — but it is still guidance, not a medical order. Always consult a qualified healthcare provider before making changes to your diet, exercise routine, or medication, especially if you have a pre-existing condition. If you are a Patient working with a medical provider through this platform, that provider — not the AI — is responsible for your clinical care.
In a medical emergency, call your local emergency number immediately. Do not use this app to seek emergency care.
3. Accounts and roles
Every account is one of three roles: Client, Patient, or Provider. Self-registered accounts are always created as Clients — you cannot grant yourself Provider access. Providers are created and vetted by Conexus Thrive directly.
4. Gamification, credits, and discounts
Conexus Thrive offers optional daily activity goals ("rings") and challenges that can earn account credit or a discount percentage, redeemable in the Fuel Lab marketplace. These rewards are based on consistency (showing up, closing rings, streaks) — never on weight lost, calorie deficit, or workout volume/intensity. Reward amounts are capped and may change; credits have no cash value and cannot be withdrawn or transferred. We may require that activity be verified by a connected device (Apple Health / Health Connect) for higher-value rewards, to keep the program fair.
5. Connected health devices
If you choose to connect a wearable or your phone's health platform (Apple Health, Health Connect), we read only the activity metrics needed to close your rings and evaluate reward eligibility. This is optional — you can use Conexus Thrive fully without connecting a device. See our Privacy Policy for how this data is used and who it is (and is not) shared with.
6. Purchases
Coaching sessions, provider bookings, and products sold in the Fuel Lab are processed by our payment partner. All sales are final except as required by law or as otherwise stated at checkout. Coaching-session pricing and available discounts may change at any time.
7. Acceptable use
Don't misuse the platform: no impersonating a Provider or another member, no attempting to access another member's health data, no reverse-engineering the reward system to earn credit you haven't legitimately earned, no using the messaging system to harass staff or other members.
8. Changes
We may update these terms as the product evolves. Material changes will be posted here with an updated date.
9. Contact
Questions about these terms: support@conexusthrive.com